RETURNS & EXCHANGE
Exchange and refunds must be made within 7 days of purchase.
- Contact us via whatsapp or email if you want returns or exchange your items. (info@caneva937.com - +39 0444 672501).
- Make sure the items you're returning/exchanging are in the same condition in which they were purchased with tags, accessories and all documentation attached.
- You can choose to return the product you purchased in two ways:
- with a courier of your choice and at your expense;
- by our courier sent by us, to the address indicated by you. In this case, a cost contribution of 15€ will be requested, which will be deducted from the refund value. You will need to be on call for a period of at least 3 hours.
The package must be sent to the following address:
Caneva 937
Corso Matteotti 14/16
36071, Arzignano (VI)
Italy
WHAT HAPPENS AFTER:
The item will then be checked by our team once it arrives,
If the item is in a condition our team find suitable and meet the stores standard
a refund/exchange will then be made.
The refund will be made using the same payment method chosen by the CUSTOMER
during the purchase.
DO YOU NEED ANY HELP?
Contact us and we will be happy to assist you, even via whatsapp.
+39 0444 672510
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